What results has the Xalq nazorati platform achieved?

Over the past five years, the digital platform “Xalq nazorati” has become a central channel of communication between Tashkent residents and municipal services. According to official statistics released by the city administration, 287,000 citizen appeals were successfully resolved through the system. This represents 90.2% of all submitted requests, indicating strong administrative performance and effective public oversight mechanisms.

How has citizen engagement evolved over time?

Data analysis shows a substantial increase in public participation in managing the urban environment. When the platform was launched in 2021, it processed only 3,900 appeals. By the end of 2025, that figure had surged to 160,000. This sharp growth reflects not only the wider adoption of digital tools but also increased public trust in the authorities’ ability to respond promptly to community concerns. Following its success in the capital, similar initiatives are now being gradually introduced in other regions of Uzbekistan.

What issues are currently most common?

As of February 6, residents submitted 1,058 new messages to municipal services. Consistent with the winter season, 50% of all complaints relate to housing and коммунal services. Heating systems, electricity supply, and residential maintenance remain the most frequently reported concerns.

What other matters are under municipal oversight?

The city administration’s work extends beyond responding to app-based complaints. Other high-profile topics remain in public discussion. Earlier, UPL reported that the Tashkent city administration officially denied rumors regarding the planned demolition of the Lotte City Hotel Tashkent Palace, historically known as the “Tashkent” hotel. Authorities continue to monitor both urban infrastructure development and the preservation of the city center’s historical character.